Dispute Resolution

Monzi NZ (“we”/”us”/”our”) is a trading name of Jacaranda Finance Pty Ltd, Company Number 6316190, NZBN 9429046232175, FSP 558806, External Dispute Resolution IFSO member number 2001848.

Monzi NZ is committed to providing the highest level of customer care and ensuring you are fully satisfied with the referral services we offer. If there is an instance where you feel we have not honoured this commitment and you would like to make a complaint, we will endeavour to resolve the matter in a genuine and fair manner.

CONTACT THE PROVIDER WE REFERRED YOU TO

Monzi NZ provides a referral service to put you in touch with credit providers, credit brokers and other referrers. If you have a complaint regarding the credit provider, credit broker or referrer you have been referred to, you should contact them directly.

INTERNAL DISPUTE RESOLUTION PROCEDURE

Should you have a complaint regarding our referral service, you may raise your complaint with our complaints officer, who can be contacted at:

Email: hello@monzi.co.nz

In your communication to our complaints officer, please provide clear details of your dispute and your return contact details. The complaints officer will investigate the matter and provide you with a final response within 21 days of the initial complaint detailing:

  • the outcome of the dispute
  • the reasons for the outcome
  • your right to pursue the dispute with our External Dispute Resolution scheme
  • the contact details of our External Dispute Resolution Scheme

EXTERNAL DISPUTE RESOLUTION SCHEME

If you are not satisfied with our response, you may refer the complaint to our external dispute resolution scheme. The external dispute resolution scheme to which we belong is the Insurance and Financial Services Ombudsman, who can be contacted at;

Insurance and Financial Services Ombudsman

Email:info@ifso.nz

Website:www.ifso.nz

Freephone: 0800 888 202

Fax: 04 499 7614

Address: P O Box 10845

WELLINGTON 6143

DISPUTES RELATED TO THE PRIVACY ACT 1988

If the matter relates to the Privacy Act 1988, you may also refer the matter to the Privacy Commissioner. The Privacy Commissioner can be contacted at:

Privacy Commissioner
Phone: (04) 474 7590 / (09) 302 8680
Fax: (04) 474 7595
Mail: PO Box 10 094, The Terrace, Wellington 6143
Website: https://privacy.org.nz/about-us/contact/

OUR COMMITMENT TO YOU

As a part of our commitment to providing the best possible service to you, all complaints will be dealt with in a professional and just manner. You will not be charged for using any of the services mentioned in this policy. If you feel we have not addressed your complaint in a satisfactory manner, we encourage you to bring this to our attention.

Factor In

Costs

Two credit cards
Two credit cards

You won't use a penny to apply for our lender-finding service, but here's some costs you could expect from a lender

Loan amount

$300 - $10,000

Terms

12 months to 24 months

Example

Interest Rate between 1.5% and 20% per month

$2,500 repaid over 13 months would have 56 weekly repayments of $75.05. Total interest $1702.80. Total amount repayable $4,202.80. This example is based on a monthly interest rate of 9% and an AIR of 108%.

WARNING: This is a repayment estimate only. Your lender will determine the exact fees, terms and loan amounts available for you, which may alter your repayments. Annualised Interest Rates (AIR) could be as high as 620.5% depending on your personal situation.
Note, your lender may offer you different terms, fees or loan amounts based on your individual circumstances, needs and their own lending criteria. Please check your contract before signing